1Can i speak with someone ?
Of course, that’s no problem! We would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available by telephone from 7-4 PST, or you can live chat with a rep. through our website. You can e-mail us as well and we guarantee you'll receive a timely response.
2How long have you been in business ?
We have been incorporated since 1995.
3Can i place the order over phone ?
Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders. We can be reached by phone 24x7, 9-8 IST.
4Where is your office ?
Jumpking , A93, Beary's lakeside habitat, Shantivana, Sanjeevani nagar, Bangalore, 560092
5Which Payment Modes you accept ?
We accept Credit cards, debit cards, Bank Transfer, Cash on delivery, Cash, NEFT, Paypal.
6Do you provide only spare parts ?
We supply our spare parts only to our esteemed customers.
7When Will I Receive My Order ?
Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by GATI & DHL (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method.
8If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?
No. The shipping costs have already been incurred at your request and therefore are non-refundable.
9Does the ladder, ground cloth and / or cover comes with the pool?
It depends on the package purchased. Be sure to read the retail box prior to purchasing.
10Can the pool and pump be purchased separately?
Yes, you can purchase the pool and the pump separately. Please contact our customer care center -+91- 9810530553
11How often should the water be changed?
Depending on usage and chemical balance this figure can vary. If properly filtered and chemically balanced, the pool water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.
12How does UV affect the materials used?
How long does it take to fill the pool with water? Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
13How long does it take to fill the pool with water?
Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
14What material is the pool made of?
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
15What should I do to avoid puncturing the top ring?
Keep pets away from the pool. Sharp objects and jewelry like a metal wristwatch, bracelets, necklaces, rings, earrings, and hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.
16What other surfaces can be safely used to set up my INTEX Easy Set Pool?
The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. DO NOT set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.
17Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.